HELP
MY ACCOUNT
hbfinland.com is aimed at customers that consider gambling and sports betting as fun and entertainment and can assess their betting behaviour responsibly.You can access your account from every device by using a browser. All you need is your username and password.
When you are logged in, just click on “My Account” in the top right corner.
In “My Account” you can make deposits, withdrawals, check your transactions as well as change your limits and edit your personal data.
1. Deposit Methods
The following options can be used you deposit funds into your account:2. Withdrawal Methods
Your withdrawal request will be processed within 24h.Only options that are used to fund the account can be used as a withdrawal method.
3. My Wager History
In this area you can see your wager history and filter for a specific timeframe.4. My Transactions
In this section you can see an overview of all transactions in your player account. You may choose the timeframe and filter for deposits and withdrawals.5. Profile
In this section you can edit your personal data. Here you can change your address or phone number. Name, birthday, and nationality cannot be changed. Please note, that some changes require a proof of identification.If you need changes in these sections, please contact our support team: office@hbfinland.com.
6. Documents
Under the tab “Documents” you can upload the documents that Happy Brands Finland requires to fully verify your account. We are by law required to make identity checks on each registered customer.If transactions reach a threshold of 2000 EUR we are by law required to make identity checks on the customer. No withdrawals are processed if the necessary documentation of the customer is not submitted and verified by Happy Brands Finland.
SETTINGS
1. Change your password
You can change your password anytime. Just follow the instructions after clicking on the button “Change Password”.If you have forgotten your Password, please click on “Forgot Password?” and follow the instructions.
If you have forgotten your Username, please click on “Forgot Username?” and your Username will be sent to the E-Mail address you have registered with.
2. Limits
Control your budget! We offer several options to limit yourselves.3. Wager Limits
Here you can determine the maximum amount you want to wager in a particular period.4. Loss Limits
Here you can determine the maximum amount you will be able to lose in a certain period.5. Auto Log-Out
With this function you can adjust the time the system will log you out automatically. After 1, 2, 5, 12 or 24 hours.6. Deposit Limits
In this field you can set deposit limits for a certain period of time. We offer daily, weekly, or monthly deposit limits.7. Block Account
You can block your player account for a certain period. Your player account will reopen automatically after the period expires.If you confirm an unlimited block, your player account will be blocked for all further activities. It will then be impossible to sign in afterwards. In case you have money left on your player account this amount will be refunded to the last method you deposited with.
8. Changes of existing Limits
All limits you set become active with immediate effect. If you wish to eliminate or decrease an existing limit, it will come into effect after 7 days.9. User Profile
In this field you can manage your communication preferences such as: E-Mail notifications, additional SMS notifications, individual information, or the receipt of offers and newsletters.BET SLIP
Types of Bets
1. Single Bet
In a single bet, you bet on one outcome in one match.2. Combi Bet
A combination bet consists of several single bets, that all need to be correct for the combination bet to win. With a combination bet you can bet on two, three, four or more bets at the same time.3. System Bet
A system bet is a combination of a set amount of combi bets on one bet slip. You can choose several systems for example: 2 out of 3, 5 out of 7 and so on.4. Banker
The banker can only be used only system bets. The bank choice is in every combination. For a banker set to be successful, all bets on the slip must win. You indicate a bet as banker by clicking the B on the bet slip.The amount of system bets will only be calculated on the matches that are not chosen as a bank.